of experience as a Workforce Scheduler in a BPO setting Knowledge of Resource Management / Workforce Management tools Experience...
, operational efficiency, and cost control while enabling scalable, network-wide workforce planning. The Planner will contribute... workload and operational demand. Allocate workforce resources across departments to ensure productivity, efficiency...
., call volumes, intra-day patterns, root cause analysis) Gather workforce metrics/data and distribute reports (e.g., call...
to call volumes, intra-day behavior, and process gaps. Gather workforce metrics-including call volumes, AHT, adherence...
The Responsibilities: Create reports on historical call volume, handle time and operating performance Develop call forecasts to a level of detail necessary for effective headcount planning and scheduling(interval level, daily level, weekly ...
The Responsibilities: Create reports on historical call volume, handle time and operating performance. Develop call forecasts to a level of detail necessary for effective headcount planning and scheduling(interval level, daily level, wee...
experience as a Manager Has experienced end-to-end Workforce Management roles: Real Time Analyst, Scheduler, Planner, Forecaster..., timeframes, and requirements associated with Workforce Management Responsible for tracking, forecasting analyzing real time...
) Strong hands-on expertise with Verint, Amazon Connect Scheduler, or similar workforce management platforms Advanced analytical...Job Title: Workforce & Quality Expert Manager Category: Business Consulting, Strategy & Digital Transformation Work...
or equivalent experience 2+ years of experience in Workforce Management - Real time analyst/Scheduler Work experience within own.... Responsible for analyzing, implementing and monitoring workforce planning initiatives to optimize and scale the evolving workforce...
As a Workforce Capacity Planner/Scheduler in our back-office Workforce team, you will be responsible for analyzing... and develop comprehensive workforce capacity plans and works closely with the operations to provide alignment in a data-driven...
As a Workforce Capacity Planner/Scheduler in our back-office Workforce team, you will be responsible for analyzing... comprehensive workforce capacity plans and works closely with the operations to provide alignment in a data-driven organization...
while valuing your unique skills and experiences. Your Role And Responsibilities As a Package Consultant specializing in Workforce... on requirements analysis, solution design, configuration, implementation and troubleshooting of key Workforce Software functions...
As a Workforce Capacity Planner/Scheduler in our back-office Workforce team, you will be responsible for analyzing... comprehensive workforce capacity plans and works closely with the operations to provide alignment in a data-driven organization...
As a Workforce Capacity Planner/Scheduler in our back-office Workforce team, you will be responsible for analyzing... comprehensive workforce capacity plans and works closely with the operations to provide alignment in a data-driven organization...
or equivalent experience 2+ years of experience in Workforce Management - Real time analyst/Scheduler Work experience within own.... Responsible for analyzing, implementing and monitoring workforce planning initiatives to optimize and scale the evolving workforce...
to join us as a Workforce Scheduler. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career... and are confident you have the skills and experience to help us succeed, we want to work with you! The Workforce Scheduler...
Overview The Workforce Scheduler is responsible for maintaining the hiring plans, developing rolling forecasts...
Overview The Workforce Scheduler is responsible for maintaining the hiring plans, developing rolling forecasts...
closely with Workforce Schedulers and Workforce Analysts as well as the Operations team and business partners. The Real Time... Analyst will also advise management of scheduler adherence and attendance issues, work with Training and Quality, and act...
The Workforce Management Analyst is responsible for managing capacity planning and forecasting for assigned clients.... They will drive the process that analyzes historical staffing trends and generate the workforce projections and hiring plans...