Position: Customer Service Team Lead Location: Kuala Lumpur Language: Japanese (Able to speak read and write) Working... and provide timely updates. Provide subject matter expertise in handling escalated customer calls when necessary. Conduct team...
and more. What You'll Be Doing: Overseeing Customer Service Operations, including monitoring and reporting metrics such as customer..., identify trends and issues in Service quality. Conduct weekly/monthly performance reviews with customer service agents...
We are seeking an experienced and dynamic Customer Service Lead to oversee a growing team and ensure the delivery... and manage a customer service team of 30+ members, ensuring high performance and alignment with business objectives. l Develop...
and more. What You'll Be Doing Overseeing Customer Service Operations, including monitoring and reporting metrics such as customer... trends and issues in Service quality. Conduct weekly/monthly performance reviews with customer service agents. Coordinate...
Overview We are looking for Customer Service Team Lead to join our team at Teleperformance Malaysia. In this role..., you will act as a key support for our Customer Service team by sharing your expertise, providing guidance, and ensuring...
Overview We are looking for Customer Service Team Lead to join our team at Teleperformance Malaysia. In this role..., you will act as a key support for our Customer Service team by sharing your expertise, providing guidance, and ensuring...
Overview We are looking for Customer Service Team Lead to join our team at Teleperformance Malaysia. In this role..., you will act as a key support for our Customer Service team by sharing your expertise, providing guidance, and ensuring...
Overview We are looking for Customer Service Team Lead to join our team at Teleperformance Malaysia. In this role..., you will act as a key support for our Customer Service team by sharing your expertise, providing guidance, and ensuring...
guidelines and rules, to provide excellent customer service. Key Tasks & Accountabilities Demonstrates an understanding..., and demonstrate appropriate levels of customer service as measured by line manager's call monitoring. They also act within agreed...
's guidelines and policies. Collaborate with Customer Experience and Training team to idenitify the issues , drive the metrics..., weekly and monthly performance and service reports and make recommendations to the Project Manager to maintain the agreed...
; raise the bar and upgrade team value; 3-Strong customer service capabilities, proficient in the VIP/community/localization... years' working experience, with at least 1 year working as the team leader in large customer service centers, preferably...
Summary of the Role Apart from achieving the service targets, manage the best-in-class customer servicing team... allocation throughout the month. 5. Provide guidance and support to facilitate team members in service delivery and daily...
and capability, to meet business needs; raise the bar and upgrade team value. Strong customer service capabilities, proficient in the... and English. 3 years' working experience, with at least 1 year working as the team leader in large customer service centers...
's guidelines and policies. Collaborate with Customer Experience and Training team to idenitify the issues , drive the metrics..., weekly and monthly performance and service reports and make recommendations to the Project Manager to maintain the agreed...
Team lead is responsible to review customer KYC cases that have been identified through our onboarding systems... responsibilities and ensure team service level standards are met. Liaise with Compliance department and management within business...
, and have the most fun. If this is a journey you'd like to embark on, keep reading! In the Customer Care Team Lead role... customer support. Technical: Proficient with customer service software and SLA management. Leadership: Skilled in team...
Lead and supervise a team of customer service representatives. Provide guidance, coaching, and support to ensure... as a communication link between the Assistant Manager and the customer service team. Communicate policies, updates, and changes...
Team Lead at BP Business Service Centre Asia Sdn Bhd, you will be instrumental in overseeing the delivery and evolution... within the learning services team to ensure responsive and adaptable solutions. Develop and implement Customer Service Design...
& Insurance Business Support - Team Lead (Service Hub) We are currently expanding our business in Malaysia market! At Sedgwick... and collaboration to achieve shared goals. You'll work closely with the Service Hub leadership team to ensure customer service...
Service Excellence team provides world-class service and experience for customers and creators. The Team Lead will act as the... managing teams and 5+ direct reports in the Customer Service field. - Proficiency in English...