are required to report onsite per company directive. We do not offer a permanent WFH setup. The Real Time Analyst is responsible... for managing and ensuring that the service levels for various programs are met at an intraday level. The RTA will provide...
Overview The Real Time Analyst manages and/or balances service levels for the call center across programs, internal... locations, lines of business and products. The analyst manages the performance of the call center according to any contractual...
Job Description: Description We are currently seeking a detail-oriented and experienced Planning Analyst. This role... of each of the services. Workforce (RTA): Minimum of 1 year of experience. Operations (Telephone Agent / Team Leader): Minimum of 2...
Transcom is looking for talented individuals like you to join our awesome team! Be the next Scheduling Analyst... for our Transcom Pasig site. Join our Transcom Family as a Scheduling Analyst! This position will be responsible for maintaining...
- Workforce Analytics (RTA). We are a group of driven and hard-working individuals. If you are looking to build a fulfilling...
: At least with 1 year relevant Experience ( RTA, Scheduler & etc.) Amenable to work Onsite ( Vertis North, Quezon City) Amenable work...
Company Description Sutherland is seeking an attentive and goal-oriented person to join us as a Lead RTA... an attentive and goal-oriented person to join us as a Lead - RTA. We are a group of driven and hardworking individuals...
Senior Associate RTA / WFM - Clark Pampanga Are you ready to make an impact Join as a Senior Associate RTA / WFM... and jumpstart your career! Qualifications: Bachelor's degree graduate, any field. 3 years of RTA/WFM experience, preferably in BPO...
- Workforce Analytics (RTA). We are a group of driven and hard-working individuals. If you are looking to build a fulfilling...
Candidate should demonstrate analytical, problem solving and logical skills Basic understanding of Voice / Non-Voice RTA process...
Manager - RTA. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career...
to join us as a Lead - RTA. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career...
. Job Description Associate Manager RTA in this role get to: Be the expert and lead a team of RTAs: Monitor queues in real-time to identify... as an RTA manager on paper in a voice-based account is necessary. 2 years of work experience managing RTA teams in a call center...
RTA in this role get to: Be the expert and lead a team of RTAs: Monitor queues in real-time to identify and call out... of experience as an RTA manager on paper in a voice-based account is necessary. 2 years of work experience managing RTA teams...
accurately Job Qualifications Minimum 2 years of scheduling experience and real-time analyst (RTA) with in a BPO environment...
Helpdesk, Quality Analyst, RTA, RA/ Team Leader IT fresh graduates are also welcome to apply Other Position Requirements...
Workforce Analyst requirements. Principle Accountabilities (Key Result Areas) Responsible for supporting a team of Planners.../Schedulers/Leads/RTA analysts/MIS Responsible for the team's defined objectives as provided by internal leadership Act as the WFM...
Should be currently employed as Resource Management Analyst -- RTA. Previous workforce scheduler/coordinator experience is an advantage...
Representative/IT Helpdesk/Quality Analyst/Team Leader/RTA/RA...
Analyst will align resources effectively and efficiently, helping teams meet their strategic objectives. This position.... Required Qualifications: Over one year of experience in Workforce (WF) organization, specializing in RTA, Scheduling, Forecasting...