Job Category: Digital Operations - Contact Center Job Description: The Realtime Analyst (RTA) is responsible... intraday staffing, and communicating real-time performance updates to operations and leadership teams. Acting as the command...
Job Category: Digital Operations - Contact Center Job Description: The Realtime Analyst (RTA) is responsible... intraday staffing, and communicating real-time performance updates to operations and leadership teams. Acting as the command...
, and shared success — we call it One Sutherland. Job Description We are looking for a Lead – Real Time Analyst who thrives... RTA at Sutherland, you will: Be the Operational Expert Monitor queues in real-time and identify risks affecting key...
— we call it One Sutherland. Job Description: We are looking for a Lead – Real Time Analyst who thrives in fast-paced..., you will: Be the Operational Expert Monitor queues in real-time and identify risks affecting key contractual KPIs: Service Level...
Job Category: Digital Operations - Contact Center Job Description: The Realtime Analyst (RTA) is responsible... intraday staffing, and communicating real-time performance updates to operations and leadership teams. Acting as the command...
Overview The Real Time Analyst manages and/or balances service levels for the call center across programs, internal... center enterprise. Responsibilities Monitors real-time call volume and schedule conformance to efficiently utilize...
and process deliverables. Responsible for supervisory support through transaction monitoring and dThe Real-Time Analyst (RTA...) is responsible for monitoring, analyzing, and managing workforce performance in real time to ensure service level (SL), occupancy...
Job Category: Digital Operations - Contact Center Job Description: The Real-Time Analyst (RTA) is responsible... for monitoring, analyzing, and managing workforce performance in real time to ensure service level (SL), occupancy, shrinkage...
are required to report onsite per company directive. We do not offer a permanent WFH setup. The Real Time Analyst is responsible... directions and advice to stakeholders and manage real time adherence to optimize coverage and service levels. Closely observes...
Overview The Real Time Analyst manages and/or balances service levels for the call center across programs, internal... center enterprise. Responsibilities Monitors real-time call volume and schedule conformance to efficiently utilize...
RTA in this role get to: Be the expert and lead a team of RTAs: Monitor queues in real-time to identify and call out... at Consultant level Extend support: Make real-time call outs on performance and staffing level to floor supervisors for appropriate...
Excel and Erlang. - Minimum of 2 years as a real time analyst managing and supporting a campaign - System Knowledge... on their analysis and recommendations from the Long Term Strategic Planners. Will provide guidance to the Real Time Analysis team...
Position: Real Time Analyst Responsibilities: Oversee agent schedules and shift activities in real-time... promptly and efficiently. Utilize or develop experience in WFM or Real-Time Analyst roles, although prior experience...
Position: Real Time Analyst Responsibilities: Oversee agent schedules and shift activities in real-time... promptly and efficiently. Utilize or develop experience in WFM or Real-Time Analyst roles, although prior experience...
-time analyst (RTA) with in a BPO environment Must be willing to work on-site (Makati, Taguig, Alabang, QC or Cebu..., track, document and communicate real time floor activities in terms of adherence to process defined AUX/ACW/BREAKS & SHIFTS...