The Workforce Management Analyst is responsible for managing the capacity of LexisNexis Risk teams for day... to meet workforce objectives. Accountabilities: Responsible for daily management of service levels and other relevant key...
Job Summary The Workforce Analyst III will provide essential support to the EdOps team by assisting with capacity... will have strong analytical skills, a solid grasp of workforce management fundamentals, and the ability to work collaboratively across teams...
The Real Time Analyst manages and/or balances service levels for the call center across programs, internal locations..., lines of business and products. The analyst manages the performance of the call center according to any contractual...
The Workforce Management Analyst is responsible for managing the capacity of LexisNexis Risk teams for day... to meet workforce objectives. Accountabilities Responsible for daily management of service levels and other relevant key...
The Workforce Capability Analyst is responsible for analyzing workforce capabilities, designing development programs... and role clarity. o Facilitate change management initiatives that enhance workforce agility and adaptability. Stakeholder...
Position: Workforce Analyst Number of hours: 40 Hrs/week Schedule: TBD Develop and maintain accurate forecasting models... to enhance workforce management efficiency. Track and report workforce metrics, including occupancy, shrinkage, and adherence...
The Workforce Management Analyst is responsible for managing the capacity of LexisNexis Risk teams for day... to meet workforce objectives. Accountabilities Responsible for daily management of service levels and other relevant key...
Overview The Reporting Analyst is responsible for managing the report development and analysis for all WFM programs..., or policies of reports management....
Overview The Reporting Analyst is responsible for managing the report development and analysis for all WFM programs..., or policies of reports management. Responsibilities Ability to work on several projects simultaneously Reports Management...
to have: Must have a minimum of 2-3 years workforce management (WFM) related experience with hands-on in SQL and PowerBI platform... and visualization. Basic understanding of workforce management concepts and capacity planning. Why join our team: We help...
to call volumes, intra-day behavior, and process gaps. Gather workforce metrics-including call volumes, AHT, adherence..., and MIS reports-and distribute them to relevant stakeholders such as agents and management. Communicate analytical findings...
. Excellent time management and prioritization skills. Powered by JazzHR...
. Excellent time management and prioritization skills. Powered by JazzHR...
within workforce management and implement best practices to enhance efficiency. Scheduling: (as needed) Create and manage employee...As a Workforce Capacity Planner/Scheduler in our back-office Workforce team, you will be responsible for analyzing...
Management System Analyst and Database Analyst Performance Monitoring Constantly monitors the performance of all Call Management... Of Expertise (Skills) Program Management Forecasting Analytical & Logical Thinking Workforce Management Data Management...
resonate with our Core Tenets: Embrace the Journey, Stay Curious, Be Exceptional, and Succeed Together! The Real-Time Analyst... management of resources to maximize efficiency and occupancy. In this role, you will manage real-time and/or intraday resources...
within workforce management and implement best practices to enhance efficiency. Scheduling: (as needed) Create and manage employee...As a Workforce Capacity Planner/Scheduler in our back-office Workforce team, you will be responsible for analyzing...
or equivalent experience 2+ years of experience in Workforce Management - Real time analyst/Scheduler Work experience within own... are responsible for all planning, scheduling, real-time monitoring and management of staffing levels and adjusting as necessary...
or equivalent experience 2+ years of experience in Workforce Management - Real time analyst/Scheduler Work experience within own... are responsible for all planning, scheduling, real-time monitoring and management of staffing levels and adjusting as necessary...
or equivalent experience 2+ years of experience in Workforce Management - Real time analyst/Scheduler Work experience within own... are responsible for all planning, scheduling, real-time monitoring and management of staffing levels and adjusting as necessary...