minimum experience in Workforce Management Excellent skills in real-time time management a must Accuracy and attention...Job Description: Basic Functions Monitors the queue real-time while tracking, documenting and communicating agent...
The Real Time Analyst manages and/or balances service levels for the call center across programs, internal locations... specializing in Real-Time Monitoring or Workforce Analysis Advanced knowledge in MS Excel and relevant WF tools such as IEX and CMS...
Overview The Real Time Analyst manages and/or balances service levels for the call center across programs, internal... experience At least 1 year experience specializing in Real-Time Monitoring or Workforce Analysis Advanced knowledge in MS Excel...
1year minimum experience in Workforce Management Excellent skills in real-time time management a must Accuracy...Job Description: Basic Functions Monitors the queue real-time while tracking, documenting and communicating agent...
Job Description: A Real-Time Analyst with MIS focuses on monitoring and analyzing real-time performance metrics.... Workflow Management: Implement and manage real-time adjustments to workflows as necessary. Tool and Technology Support...
Job Description: A Real-Time Analyst with MIS focuses on monitoring and analyzing real-time performance metrics.... Workflow Management: Implement and manage real-time adjustments to workflows as necessary. Tool and Technology Support...
Job Description: A Real-Time Analyst with MIS focuses on monitoring and analyzing real-time performance metrics.... Workflow Management: Implement and manage real-time adjustments to workflows as necessary. Tool and Technology Support...
Job Description: A Real-Time Analyst with MIS focuses on monitoring and analyzing real-time performance metrics.... Workflow Management: Implement and manage real-time adjustments to workflows as necessary. Tool and Technology Support...
The Real Time Analyst manages and/or balances service levels for the call center across programs, internal locations... specializing in Real-Time Monitoring or Workforce Analysis Advanced knowledge in MS Excel and relevant WF tools such as IEX and CMS...
Overview The Real Time Analyst manages and/or balances service levels for the call center across programs, internal... experience At least 1 year experience specializing in Real-Time Monitoring or Workforce Analysis Advanced knowledge in MS Excel...
are required to report onsite per company directive. We do not offer a permanent WFH setup. The Real Time Analyst is responsible... directions and advice to stakeholders and manage real time adherence to optimize coverage and service levels. Closely observes...
, schedule adherence, and break adherence to ensure operational efficiency. Monitor, track, and document real-time floor... and escalate deviations to Operations in real time. Initiate proactive alerts, publish interval performance reports, and inform...
The Workforce Management Analyst I is responsible for forecasting, scheduling, reporting and real time management... level objectives. S/he will perform complex analysis using predictive modeling, etc. Accountabilities Real-time monitoring...
The Workforce Management Analyst I is responsible for forecasting, scheduling, reporting and real time management... level objectives. S/he will perform complex analysis using predictive modeling, etc. Accountabilities: Real-time...
, real time, through workforce management tool (i.e. IEX). Monitor intra-day call and work volume as compared to forecast...Essential Functions/Core Responsibilities: Manage Real Time exceptions in a large call center environment Provide...
to work on nightshift Experience in Real-time Analyst and Reporting tasks Proficient in MS Office (particularly in MS Excel... or system outages. In this role you will be required to solve problems as they may arise with real time intervention. Include...
WFM Analyst will be responsible for managing workforce management processes to ensure that we have the right...Position: WFM Analyst CallTek is looking for a detail-oriented and analytical WFM Analyst to join our growing team. The...
methodologies (forecasting, scheduling, real time management) and proficiency in the merchant acquiring and card issuing domain...Description Summary of This Role The WFM Business Intelligence Analyst will be the analytical engine driving optimal...
to join our growing team. The WFM Analyst will be responsible for managing workforce management processes to ensure that we have the right...Job Description: Position: WFM Analyst CallTek is looking for a detail-oriented and analytical WFM Analyst...
understanding of WFM methodologies (forecasting, scheduling, real time management) and proficiency in the merchant acquiring... stakeholders. The Analyst will bridge the gap between WFM principles, business strategy, and data science to enhance service...