RTA Analyst Hybrid | Full-Time | 6:00 AM-3:00 PM PH Time Location: Makati (Hybrid Setup) Department: Operations Support... Category: Operations Support Travel Required: No About the Role We are hiring an RTA Analyst for a client , responsible...
Job Category: Digital Operations - Contact Center Job Description: The Realtime Analyst (RTA) is responsible... center of the contact center floor, the RTA proactively identifies service risks, coordinates immediate actions to maintain...
Job Category: Digital Operations - Contact Center Job Description: The Realtime Analyst (RTA) is responsible... center of the contact center floor, the RTA proactively identifies service risks, coordinates immediate actions to maintain...
— we call it One Sutherland. Job Description: We are looking for a Lead – Real Time Analyst who thrives in fast-paced... visibility and impact. As a Lead RTA, you will be the heartbeat of daily operations — ensuring service levels...
, and shared success — we call it One Sutherland. Job Description We are looking for a Lead – Real Time Analyst who thrives... offers a fulfilling career path with high visibility and impact. As a Lead RTA, you will be the heartbeat of daily operations — ensuring...
Job Category: Digital Operations - Contact Center Job Description: The Realtime Analyst (RTA) is responsible... center of the contact center floor, the RTA proactively identifies service risks, coordinates immediate actions to maintain...
(RTA/Reporting) Location: Metro Manila Work Mode: Onsite, Night Shift Job Responsibilities Sending of interval / hourly...- Amenable to work onsite, weekend rest day 4- Amenable to work nightshift 5- Experience in Real-time Analyst and Reporting tasks...
Are you ready to make an impact We are hiring for a RTA or MIS Analyst for our campaigns in BGC. Key Responsibilities... and calculations (COPC). 3 year call center experience working as a Workforce Analyst or its equivalent. Interface effectively...
The Real Time Analyst manages and/or balances service levels for the call center across programs, internal locations..., lines of business and products. The analyst manages the performance of the call center according to any contractual...
Description We are currently seeking a detail-oriented and experienced Planning Analyst . This role supports workforce... Workforce (RTA): Minimum of 1 year of experience. Operations (Telephone Agent / Team Leader): Minimum of 2 years of experience...
Job Title: Real Time Analyst (RTA) Department: Workforce Management (WFM) / Operations Reports To: WFM Manager... with AI, Data, and Automation, driven by intelligence at every turn. Position Summary: The Real Time Analyst (RTA) at Pinnacle...
, attrition rates and contact center productivities. The analyst should be able to make decisions on behalf of the Operations... recommendations. Also, they will work with the RTA team to make sure historical reports and statistics are accurate. Responsibilities...
Unify CX is looking for an extraordinary Real Time Analyst to join our motivated and ambitious team. Role: Real Time... Analyst Work Location/Setup: Philippines | On-Site Shift Schedule: 5-day work week | Shifting Schedule | Graveyard...
The Real Time Analyst manages and/or balances service levels for the call center across programs, internal locations..., lines of business and products. The analyst manages the performance of the call center according to any contractual...
, attrition rates and contact center productivities. The analyst should be able to make decisions on behalf of the Operations... recommendations. Also, they will work with the RTA team to make sure historical reports and statistics are accurate. Responsibilities...
Unify CX is looking for an extraordinary Real Time Analyst to join our motivated and ambitious team. Role: Real Time... Analyst Work Location/Setup: Philippines | On-Site Shift Schedule: 5-day work week | Shifting Schedule | Graveyard...
Overview The Real Time Analyst manages and/or balances service levels for the call center across programs, internal... locations, lines of business and products. The analyst manages the performance of the call center according to any contractual...
and process deliverables. Responsible for supervisory support through transaction monitoring and dThe Real-Time Analyst (RTA..., shrinkage, and productivity targets are consistently met across all sites for the campaign. The RTA provides immediate support...
are required to report onsite per company directive. We do not offer a permanent WFH setup. The Real Time Analyst is responsible... for managing and ensuring that the service levels for various programs are met at an intraday level. The RTA will provide...
Overview The Real Time Analyst manages and/or balances service levels for the call center across programs, internal... locations, lines of business and products. The analyst manages the performance of the call center according to any contractual...